Plans to close council customer service office in Stamford

  Posted: 24.01.20 at 09:52 by The Editor

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South Kesteven District Council is proposing plans to close its Customer Services Centre in Stamford.

The intention is to replace the face-to-face service with a self-service kiosk in Stamford Arts Centre - which has longer opening hours than the current Maiden Lane office - to take payments.

A phone will be available for customers to contact Customer Services Centres in Grantham or Bourne.

If residents want or need to speak to someone face-to-face, they will have to travel to SKDC Customer Services in Grantham or Bourne.

For people who can not get to Grantham or Bourne, but need to speak to someone face-to-face, and for the most vulnerable customers, SKDC will continue to offer an appointments service.

PCs with internet access will also be available for use in Stamford Library, to enable people to contact the council via its website.

The local authority says the proposed change is to 'modernise' its customer services provision in the town 'to meet demand for greater accessibility and flexibility'.

It says evidence shows that there has been a change in how and when customers want to be able to access council services, with more people going online to get the information they need.

The Customer Services Centre in Stamford handles an average of 705 transactions a month, of which around 36 percent are payments.

Cabinet Member for Communities and Wellbeing, Coun Robert Reid, said: “By looking at what customers want and modernising our service we can meet changing demands, improve our service, and make better use of taxpayers’ money.

“We want to reassure our residents that there will always be a personal service available."

There will be no job losses as a result of any changes.

Public consultation on the proposed changes is open now and runs until February 20.

To have your say click on the red button below.

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